What is your return/ cancellation policy?

Returning New, Unopened, & Unused Items

We gladly accept returns on any new, unopened, and unused items (EXCLUDING Polymer 80 frames) for any reason within 90 days of the purchase for a refund MINUS the original cost of shipping. We will still be able to take back new, unopened, and unused items (MINUS POLYMER 80 FRAMES) after 90 days, but only for store credit (no refund back to the original pay-type after 90 days) up to 6 months from the time the order is placed. We strive to keep our prices as low as possible for all our builders. Because of this, returns of new, non-defective items are subject to return shipping costs dependent on who you decide to ship the item(s) back to us with.

If you simply want to process a return, refund and or exchange, please visit our Self-Service Return Page to initiate the process by clicking here: 80-Lower.com Self Service Return Center.

Returning Defective Items

We want your experience with us to be the best. You deserve quality lowers and gun parts! If you ever receive an item from us that is defective, broken, or otherwise deficient, we want you to return it. We’ll work to make it right for you. Get in touch with us to start the return process as soon as possible. For returns of lower receivers, please read below.

Returning an 80% Lower Receiver

Very rarely, some 80% lower receivers may be manufactured out-of-spec or with incorrect tolerances. In very rare circumstances will we replace these. If you notice a defect with the lower you purchased, do not attempt to machine it. If you started the machining process, please stop immediately. Please contact us first. Once a lower is partially machined, it may be classified as a firearm under the Gun Control Act of 1968. We cannot accept any returns on any items that may be considered a firearm. But that does not necessarily mean we can’t accept your return. Keep reading:

Partial or Completed 80% Lower Returns

If your lower is completed or partially completed and is found to be defective by no fault of your own, we’ll work with you to replace it. Do not do anything further to the lower. First, give us a call or send us an email. We will attempt to diagnose the issue with you. We may ask that you submit some photos of the defect and the current state of the lower receiver to confirm the defect. If we can determine your partial or completed lower is defective, we’ll discuss with you how to legally and safely return it. Remember, we cannot accept returns on any items that may be considered a firearm. We cannot accept a return on any lower receiver with any other parts installed on it. Returning a partially-machined or completed lower may require destruction to make it inoperable, such as cutting the lower in half. This is the only way to guarantee your safety and ours.

CANCELLATIONS & REFUNDS

Canceling an Order

You may place an order and decide you no longer need that item. It happens! If you place an order and wish to cancel, please contact us as soon as possible. We work quickly to process, box, and ship orders the same or next day. Canceled orders may be subject to the 10% re-stocking fee once placed. We cannot guarantee canceled orders will not be subject to a re-stocking fee. The sooner you contact us, the better!

Refunds

Refunds are processed within 2 business days of receiving your item back into our inventory. We will process your refund with your original payment method. We’ll also email you a copy of your refund receipt for your records. Upon initiation of a refund, it may take up to 3 to 5 business days for the funds to appear in your account.